Terms of Use

Part A — Website Terms
A1. About these terms

These terms apply to your use of the website at tolvara.co, operated by TOLVARA LIMITED, registered in Northern Ireland under company number NI739585, registered office Unit 512 Moat House Business Centre, 54 Bloomfield Avenue, Belfast, Northern Ireland, BT5 5AD (“Tolvara”, “we”, “us”). By using the website you accept these terms; if you do not accept them, please do not use the site. We may update these terms from time to time — the version on this page, with its effective date, is the one in force.

A2. Intellectual property

The website and its content — text, design, logos, the Tolvara name and mark, graphics and code — are owned by or licensed to TOLVARA LIMITED and protected by intellectual property laws. You may view, download and print pages for your own internal business or personal use. You may not republish, sell, or systematically extract content from the site without our prior written consent. Nothing on the site grants you any licence to use our trade marks.

A3. Acceptable use

You agree not to:

• use the site in any way that breaches applicable law or regulation;
• attempt to gain unauthorised access to the site, its hosting infrastructure, or any connected system;
• introduce malware or other technically harmful material;
• scrape or crawl the site in a manner that degrades service for others; or
• impersonate Tolvara or misrepresent an affiliation with us.

We may suspend or block access to the site where we reasonably believe these terms are being breached.

A4. Content disclaimers

The website is provided for general information about our services. While we work to keep content accurate and current, it is provided “as is” without warranties of any kind, and nothing on the site constitutes professional advice for your specific circumstances or a contractual offer. Service descriptions, indicative prices and targets on the site are confirmed only in a signed proposal or service agreement. We do not guarantee that the site will be uninterrupted or error-free, and we may change or withdraw content without notice. Links to third-party sites are provided for convenience; we are not responsible for their content.

A5. Liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under the law of Northern Ireland.

Subject to that paragraph: if you use the website as a consumer, we are responsible for foreseeable loss caused by our breach of these terms or our negligence, but not for loss that was not foreseeable, and the site is intended for domestic and private viewing — we have no liability to consumers for business losses. If you use the website in the course of business, we exclude all implied conditions, warranties and duties; we shall not be liable for loss of profits, revenue, business, goodwill, data or any indirect or consequential loss; and our total aggregate liability arising from use of the website shall not exceed £100. Your statutory rights are unaffected.

A6. Severability & general

If any provision of these terms is found invalid or unenforceable by a court, that provision shall be severed and the remainder shall continue in full force. A failure by us to enforce a provision is not a waiver of it. These terms, together with our Privacy Policy and Cookie Policy, are the entire terms for use of the website.

Part B — App Terms (EULA)
B1. The app licence

These Part B terms form an end-user licence agreement (“EULA”) between you and TOLVARA LIMITED for any mobile application we publish on the Apple App Store or Google Play (each an “app”). Subject to these terms, we grant you a personal, revocable, non-exclusive, non-transferable licence to install and use the app on devices you own or control, for its intended purpose. You may not copy (except for back-up), modify, reverse engineer, decompile or create derivative works of the app except to the extent the law expressly permits; nor may you rent, lease, sub-license or resell it. The app is licensed, not sold; we and our licensors retain all rights not expressly granted.

B2. Your content

Content you create in an app remains yours. You retain all ownership rights in tickets, messages, files, notes and other material you submit (“user content”). You grant us only the limited licence necessary to host, transmit, display and back up that content in order to operate the app for you and, where the app is used within your organisation, for your organisation. You are responsible for having the rights to the content you submit and for ensuring it is not unlawful. Our handling of personal data is described in the Privacy Policy, including account deletion in section 12.

B3. Subscriptions & billing

Some apps or features may require a paid subscription. Where offered:

• payment is taken through your Apple App Store or Google Play account at the price shown before purchase;
• subscriptions renew automatically at the end of each billing period unless cancelled;
• you can manage or cancel in your store account settings (App Store: Settings → Apple ID → Subscriptions; Google Play: Menu → Payments & subscriptions) — cancel at least 24 hours before the end of the current period to avoid the next charge;
• price changes will be notified in advance through the store mechanism, with the option not to renew.

B4. Cancellations & refunds

Refunds for store purchases are handled through the store you bought from, under Apple’s or Google’s refund policies. In addition, if you are a UK consumer you have a statutory 14-day cooling-off period for digital content purchases; where you request immediate access to digital content within that period, you acknowledge that you consent to immediate supply and lose the right to cancel once the supply has begun, as permitted by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Nothing in this section limits your statutory rights, including under the Consumer Rights Act 2015, where digital content is faulty.

B5. Acceptable use of apps

You agree not to use any app to store or transmit unlawful material, to infringe others’ rights, to attempt unauthorised access to our or others’ systems, to probe or disrupt the service, or to misrepresent your identity or organisation. Where an app is provided through your employer’s service agreement with us, your employer’s authorised administrators may manage your access.

B6. Termination

You may stop using an app at any time and delete your account as described in the Privacy Policy. We may suspend or terminate your licence if you materially breach these terms and (where remediable) fail to remedy within a reasonable period after notice, or where we discontinue an app — in which case we will give reasonable notice and, for paid subscriptions, you will not be charged for service not provided. On termination the licence ends and you must delete the app; sections that by nature survive (including B2 ownership, liability and governing law) survive.

B7. Apple & Google terms

Where you obtain an app from the Apple App Store: these terms are between you and TOLVARA LIMITED only, not with Apple; Apple has no obligation to provide maintenance or support; in the event of failure to conform to a warranty you may notify Apple for a refund of the purchase price, and Apple has no other warranty obligation; Apple is not responsible for addressing claims relating to the app (including product liability, regulatory compliance and consumer protection claims) or third-party IP claims. You represent that you are not located in a country subject to a relevant government embargo and are not on any restricted-parties list. Apple and its subsidiaries are third-party beneficiaries of this EULA and may enforce it against you. Where you obtain an app from Google Play, you also agree to comply with the Google Play Terms of Service.

B8. Governing law

These terms (Parts A and B) are governed by the law of Northern Ireland, and the courts of Northern Ireland have jurisdiction over disputes arising from them — except that if you are a consumer resident elsewhere in the UK, you may also bring proceedings in your home courts, and you retain the benefit of any mandatory consumer protections of the law of the part of the UK in which you reside. Nothing in these terms affects your statutory rights as a consumer.

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