Services scoped like contracts, not brochures.
Every Tolvara service is defined in a written service description: what is included, what is not, the response targets that apply, and the price basis. Below is the catalogue in full. Prices shown are indicative starting points, confirmed in a fixed proposal after a scoping call.
The whole catalogue on one page.
Six services, each with its own commercial basis. Full descriptions follow beneath the register.
| Service | Scope | Contract type | Price basis | Response |
|---|---|---|---|---|
| Managed IT Support | Service desk, devices, infrastructure | Ongoing contract | £45/user/mo | 15 min · P1 |
| Cloud Migration | Microsoft 365 and Azure, in rehearsed waves | Fixed-price project | Fixed price | 1 working day · P4 |
| Microsoft 365 & Azure Management | Tenant governance, security, cost control | Ongoing contract | £295/mo | 1 hr · P2 |
| Systems Integration | Applications, identity and data flows | Project or day rate | Day rate | 1 working day · P4 |
| DevOps & Platform Operations | Pipelines, environments, release ops | Monthly retainer | £950/mo | 1 hr · P2 |
| Backup & Continuity | Tested backup and restore evidence | Ongoing contract | £4/user/mo | 15 min · P1 |
Prices are indicative starting points. Every engagement is quoted against a written service description after a scoping call.
Managed IT Support
The foundation contract: your service desk, device fleet and infrastructure, run under SLA.
90-day break clause in the first term.
Managed IT Support replaces the “phone a contractor and hope” model with a contracted operations service. Users raise issues by email, portal or phone; every ticket gets a priority, an owner and a clock. Behind the service desk, monitoring and maintenance run continuously so most problems are fixed before anyone notices them.
- Unlimited service desk for all contracted users, UK business hours, with 24/7 monitoring and P1/P2 out-of-hours cover
- Device management: enrolment, patching, encryption and secure configuration via Microsoft Intune
- Server and network care: patch windows, capacity checks, firmware and certificate tracking
- Joiner/mover/leaver process with same-day account actions on request
- Asset register, licence register and runbooks — maintained continuously, owned by you
- Monthly service report and quarterly service review with a costed improvement backlog
Not included
Project work (migrations, office moves, new systems) is quoted separately and never smuggled into support hours. Hardware and third-party licences are passed through at cost with our recommendation in writing.
- Price basis
- £45 /user/month
- Term
- 12 months
- Minimum
- 10 users
- Response target
- 15 min · P1
Cloud Migration
Out of the server cupboard — or away from a provider that has stopped trying — without a lost weekend.
Scoped after discovery.
We migrate email, files, identity and line-of-business workloads to Microsoft 365 and Azure in planned waves. Each wave is rehearsed, scheduled outside working hours where it touches users, and carries a written rollback point. The old environment stays warm until you sign off — not until we feel like decommissioning it.
- Discovery and dependency mapping: what runs where, what talks to what, what breaks if you move it
- Mail, calendar and file migration to Exchange Online, SharePoint and OneDrive with permissions preserved
- Server workloads re-platformed to Azure, retired, or replaced with SaaS — whichever the numbers support
- Identity consolidation into Entra ID with MFA and conditional access from day one
- Cutover plans with named owners, comms templates for your staff, and rollback criteria agreed in advance
- Post-migration hypercare period, then handover into Managed IT Support or to your internal team
- Price basis
- Fixed price
- Term
- Per project
- Typical duration
- 3–8 weeks
- Response target
- 1 working day · P4
Microsoft 365 & Azure Management
For organisations already in the Microsoft cloud that need it governed, secured and cost-controlled.
Bundles into Managed IT Support where both apply.
A Microsoft 365 tenant left to run itself accumulates risk: stale accounts, over-broad sharing, unused licences, security defaults never reviewed. This service puts a named engineer on your tenant with a monthly cadence of review, hardening and housekeeping.
- Security baseline aligned to Microsoft best practice: MFA, conditional access, anti-phishing and audit configuration
- Monthly licence and Azure spend review — we flag savings even when it reduces our invoice basis
- Entra ID hygiene: leaver clean-up, privileged role review, app-registration audit
- Update-channel and policy management for Windows, Office and Intune-enrolled devices
- Secure-score tracking with a plain-English monthly report of what changed and why
- Advice line for “can we / should we” Microsoft-stack questions from your team
- Price basis
- £295 /month
- Term
- Per tenant
- Delivery
- Standalone or bundled
- Response target
- 1 hr · P2
Systems Integration
When the CRM, the finance system and the job sheets should talk to each other — and currently don’t.
Discovery paid or free, depending on size.
Most SMEs run on five to fifteen applications glued together by exports, re-keying and one person who knows the spreadsheet. We build the missing plumbing: authenticated APIs, scheduled syncs, event-driven flows — documented, monitored and owned by you.
- Integration between line-of-business systems via vendor APIs, middleware or Power Platform where it genuinely fits
- Single sign-on rollout so staff hold one identity, not a password spreadsheet
- Data flows with validation, error alerting and replay — not silent nightly failures
- Retirement of fragile point-to-point scripts inherited from past suppliers
- Architecture and interface documentation delivered as part of the work, not as an extra
- Optional ongoing monitoring of integrations under a support contract
- Price basis
- Day rate or fixed
- Term
- Per project
- Scoping
- Discovery first
- Response target
- 1 working day · P4
DevOps & Platform Operations
Your developers ship product. We run the pipelines, environments and cloud platform underneath them.
Project setup quoted separately.
Software teams of two to twenty rarely justify a full-time platform engineer — but they still need CI/CD that works, infrastructure that is reproducible, and someone accountable when the deploy pipeline turns red. That is this retainer.
- CI/CD pipeline build and maintenance (GitHub Actions, Azure DevOps)
- Infrastructure as code for Azure and AWS estates — reviewed, versioned, no console-only mystery resources
- Environment management: dev/test/production parity, secrets handling, cost guardrails
- Observability baseline: logs, metrics, alerts routed to people who can act on them
- Release support and incident response for platform-level failures
- Monthly platform report: spend, reliability, and a prioritised hardening backlog
- Price basis
- £950 /month
- Term
- Rolling retainer
- Capacity
- Defined monthly
- Response target
- 1 hr · P2
Backup & Continuity
A backup nobody has restored from is a hope, not a control. We test ours.
Restore tests included in every plan.
Microsoft’s shared-responsibility model is explicit: the platform is theirs, the data is yours. We put independent, versioned backup behind Microsoft 365 and your server workloads, and we prove it works by restoring from it on a schedule — with the evidence in your monthly report.
- Daily backup of Exchange Online, SharePoint, OneDrive and Teams data to independent storage
- Server and VM backup with retention policies matched to your regulatory needs
- Quarterly test restores with documented results — pass or fail, you see it
- Ransomware-aware design: immutable copies, separated credentials
- A one-page continuity plan: who calls whom, what comes back first, how long it takes
- Annual restore rehearsal walkthrough with your leadership team
- Price basis
- £4 /user/month
- Term
- Ongoing
- Server workloads
- Priced by volume
- Response target
- 15 min · P1
Unsure where your problem belongs?
Describe the symptom rather than the product. You will get our honest view of what we would purchase in your shoes — including when the answer is somebody else.
We reply within one business day.