IT that stays up. A partner that shows up.
Tolvara migrates, runs and supports the systems your business depends on — Microsoft 365, Azure and everything wired in between — on written contracts with response times you can hold us to.
Request the service catalogueSix services. Scoped, priced, contracted.
Everything we sell is defined in a service description with deliverables, response targets and a price basis — so you know exactly what you are buying before you sign.
| Service | What’s included | Response target | Contract basis | Detail |
|---|---|---|---|---|
| Managed IT SupportService desk, devices, infrastructure |
|
15 minP1 · 24/7 cover | £45/user/mo12-month term · minimum 10 users | |
| Cloud MigrationMicrosoft 365 and Azure, in rehearsed waves |
|
1 working dayP4 · project requests | Fixed priceScoped per project · typically 3–8 weeks | |
| Microsoft 365 & Azure ManagementTenant governance, security, cost control |
|
1 hrP2 · tenant issues | £295/moPer tenant · standalone or bundled | |
| Systems IntegrationApplications, identity and data flows |
|
1 working dayP4 · change requests | Day rateOr fixed price · scoped per project | |
| DevOps & Platform OperationsPipelines, environments, release ops |
|
1 hrP2 · platform failures | £950/moRetainer · defined monthly capacity | |
| Backup & ContinuityTested backup and restore evidence |
|
15 minP1 · restore incidents | £4/user/moPer user · servers priced by volume |
All figures are indicative starting points; every engagement is quoted against a written service description. Platforms under management include Microsoft 365, Azure, Entra ID, Intune, Windows Server and AWS.
- 0115 minP1 first response, 24/7
- 0299.9%Availability objective, managed platforms
- 034 wksAudit to steady-state operations
- 041 dayWorking-day reply to every enquiry
These are the commitments we contract to — not marketing claims.
Response targets, in writing.
The targets below apply to our Managed IT Support contracts and are written into every agreement, alongside escalation contacts and service credits.
| Priority | Typical situation | Response target | Update cadence | Resolution objective | 24/7 cover |
|---|---|---|---|---|---|
| P1Critical | Business-wide outage — nobody can work | 15 min | every 30 min | 4 hrs | |
| P2High | A team or core system is down or degraded | 1 hr | every 2 hrs | 8 hrs | |
| P3Standard | One person affected; workaround exists | 4 hrs | daily | 3 working days | business hours |
| P4Request | Changes, new starters, questions, advice | 1 working day | at milestones | by agreed date | business hours |
Response = a qualified engineer working on the issue, not an auto-acknowledgement. Resolution objectives are targets, not guarantees. Full definitions, measurement method and service-credit terms are set out in each service agreement.
Built like an operations team, not a call queue.
Contracted response, not best efforts
Every agreement carries written response targets by priority, an escalation path, and service credits if we miss. The SLA is the product.
Senior engineers, directly
No tiered maze. The people who design your environment are the people who answer when it misbehaves — and they document as they go.
Documentation as standard
Runbooks, network maps, asset registers and change records belong to you, kept current from day one. If we disappeared tomorrow, you’d cope.
From first audit to steady state, in four moves.
Onboarding is where most IT relationships quietly fail. Ours is a fixed, documented sequence — you can see the full detail on our approach page.
Discover
We audit your estate: identities, devices, servers, licences, backups, contracts and the risks nobody wrote down.
weeks 1–2
Stabilise
Monitoring, patching, backup and security baselines go in first — before any grand redesign. Boring on purpose.
weeks 2–3
Migrate & integrate
Agreed changes land in planned waves with rollback points: cloud moves, identity clean-up, application integration.
scheduled waves
Run
Steady-state operations under SLA: service desk, maintenance windows, quarterly service reviews and a live improvement backlog.
ongoing
A typical first-year journey.
A 45-person firm leaves its ageing office server behind
A professional-services business runs email, files and finance from a seven-year-old server in a cupboard. Backups are unverified; the previous IT arrangement is one overstretched contractor.
In an engagement like this, Tolvara would audit the estate in week one, stabilise patching and backup by week three, then migrate mail and files to Microsoft 365 in rehearsed weekend waves — with the old server kept warm as a rollback until sign-off. Steady-state support then runs under the SLA above, with quarterly reviews and a costed improvement backlog.
This is the shape of work we are built for: an estate documented before it is changed, a migration that can be reversed at every wave, and a support contract with response targets attached.
audit to stabilised estate
planned working-hours downtime during migration waves
one predictable monthly cost replaces ad-hoc call-out fees
Asked early, answered plainly.
What size of business do you work with?
UK organisations from roughly 10 to 250 seats — large enough to need real IT operations, small enough that hiring a full internal team doesn’t make sense. We also take DevOps and integration projects from software teams of any size.
Am I locked into a long contract?
Managed support runs on 12-month terms because good operations need continuity — but with a 90-day break clause in the first term, and your documentation is yours to take at any time. Projects are simply fixed-scope: delivered, signed off, done.
How does onboarding work, and how disruptive is it?
A fixed four-stage sequence — Discover, Stabilise, Migrate & Integrate, Run — typically four weeks to steady state. Disruptive changes are scheduled outside working hours with rollback points. The full detail is on our approach page.
Are you the AI analytics company at tolvara.ai?
No. Tolvara (tolvara.co) is TOLVARA LIMITED, a UK managed IT services and cloud operations company. We have no connection with similarly named businesses in other sectors, including any operating in AI or manufacturing analytics.
Where are you based, and where do you deliver?
We are registered in Belfast, Northern Ireland, and work with clients across the UK. Most delivery is remote by design; on-site work is scheduled where hands-on-hardware genuinely requires it.
Ready for IT that just works?
Tell us what’s creaking. Inside a working day you get a straight read on the problem, and on whether this is work we ought to be doing for you.
Or email info@tolvara.co